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25 July 2007 @ 03:02 pm
LJ downtime  
I'm resisting the urge to write a huge ranting post about the outage and the [fact/perception] that Six Apart brought its other services (i.e. TypePad) back online before it even began working on bringing back LJ.

ETA: See the comments in the news post to see what I'm talking about. This thread is of particular interest, if only because that's where I threw in my 2 cents.
 
 
 
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Jacobyak_boy on July 25th, 2007 06:23 am (UTC)
I don't disagree with any of this. My point is that the PR side of it has been mishandled, even if the technical side has not. And mishandling PR is starting to become a trend for LJ.

I'm sure there are a whole host of reasons why TypePad may have gotten first priority: it may be less complex, worth more money, have more business-oriented content, etc.

Again, the issue is to do with how this is handled. A major problem was the fact that LJ users were directed to Six Apart's page where they were basically told, in black-and-white, that they were the least important of SA's customers. Extraordinarily poor PR.
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Jacobyak_boy on July 25th, 2007 06:37 am (UTC)
That is a cockup of major proportions

And that's what's so stupid about this whole affair. It was a relatively short outage for which Six Apart were completely blameless. But, for lack of any PR management skills, they have somehow turned a black-out into a huge slap in the face for much of their userbase.